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Conditions of Sale
Last updated: 23 May 2026
These Conditions of Sale apply to all purchases made on www.vesper-collective.com.
1. Orders
By placing an order on our website, you confirm that the information provided is accurate and complete.
After placing your order, you will receive an order confirmation by email. This confirms that we have received your order.
We reserve the right to cancel or refuse any order in case of payment issues, incorrect information, suspected fraud, stock unavailability, or an error on our website.
2. Prices
All prices are displayed in GBP (£) including VAT.
The price charged is the price shown at checkout when your order is placed.
We reserve the right to update prices at any time, but this will not affect orders already confirmed.
3. Payment
Payment is required at checkout.
Orders are only processed once payment has been successfully received.
4. Shipping
We currently ship to the United Kingdom only.
Standard Delivery is FREE on all orders.
Delivery times include order processing and shipping. Full details are available in our Shipping Policy.
5. Delivery
Estimated delivery: 3–10 working days. Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, or events beyond our control.
Once your order has shipped, you will receive a tracking link by email.
6. Returns
We offer a 14-day return policy.
You have 14 days after receiving your order to request a return.
Items must be unused, in their original condition, and returned with their original packaging.
Return shipping costs are the customer's responsibility, unless the item is damaged, defective, or incorrect.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@vesper-collective.com with your order number and clear photos.
We will review the issue and offer a suitable solution where appropriate.
8. Cancellations
If you need to cancel or change your order, please contact us within 24 hours of placing your order.
After this period, your order may already be processed or shipped, and changes may no longer be possible.
9. Contact
For any questions about these Conditions of Sale, please contact us:
Email: support@vesper-collective.com